Refund Policy

No refunds

Unless you have a legal right to a refund under applicable consumer law, all purchases are non-refundable.

Festival Tips

Festival Tips are digital content that is made available to you immediately after purchase.

At checkout, you will be asked to acknowledge and agree that access to the digital content will begin immediately. By giving this consent, you acknowledge that you may lose your statutory right to cancel once access to the content begins.

Once access to the Festival Tips has started, we do not offer refunds.

Antepost Membership

Antepost Memberships are non-refundable once your membership has started, except where you have a legal right to a refund under applicable consumer law.

This includes renewals. If you choose not to continue your membership, you should cancel before your next renewal date.

If something you purchased was not provided

If you have paid for a product or service and we have failed to provide it, please contact us. Where you are legally entitled to a refund, we will provide one in accordance with applicable law.

How to contact us

If you have a question about a purchase or believe you may be entitled to a refund, email support@thecheltenhamedge.co.uk using the email address associated with your purchase.

Please include your name and details of the purchase so that we can locate your account.

Your statutory rights

Nothing in this Refund Policy affects or limits any rights you may have under applicable consumer protection law. Where the law gives you a right to a refund, cancellation or other remedy, those rights will continue to apply.

Last updated: October 2026